Terms & Conditions

Pruvra gives hosts the tools and support to stay organized, document what matters, and respond confidently when issues arise. We provide software tools, workflows, data management, documentation organization, case review support, and operational guidance. During the Launch Phase, Pruvra may also provide discretionary, case-by-case Launch Phase Support (described in Section 6). We are a technology company providing software services to short-term rental hosts. Pruvra does not guarantee reimbursements, payouts, claim approvals, insurance coverage, or recovery of lost income.

Users remain solely and exclusively responsible for: (a) all decisions related to their rental properties; (b) compliance with applicable local, provincial, federal, and international laws, including STR licensing, zoning, and taxation requirements; (c) the management and outcomes of all guest interactions; (d) any and all financial results of their short-term rental business; and (e) compliance with the terms of service of any booking platform on which their properties are listed.

• You must be at least 18 years of age to use the Service.
• You must have the legal capacity to enter into binding contracts in your jurisdiction.
• You must not have been previously suspended or terminated from the Service.
• Business entities must be validly formed and in good standing in their jurisdiction of incorporation.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Pruvra immediately of any unauthorized access to or use of your account. Pruvra will not be liable for any losses or damages arising from your failure to comply with this obligation.

You represent and warrant that all information you provide to Pruvra during registration and throughout your use of the Service is truthful, accurate, current, and complete. You agree to maintain and promptly update your account information to keep it accurate. Providing false or misleading information may result in immediate account termination.

Pruvra offers multiple subscription tiers with varying features and limits as described on our pricing page. All subscription details, including pricing, included properties, and feature access, are subject to change upon reasonable notice to existing subscribers.

• Subscriptions are billed on a recurring monthly or annual basis, as selected at the time of purchase.
• All prices are listed in Canadian or United States dollars as indicated.
• Payment is processed through Stripe. By subscribing, you authorize Pruvra to charge your designated payment method on the applicable billing cycle.
• Failure to maintain valid payment information may result in suspension or termination of your account.
• Annual subscriptions are non-refundable except where required by applicable law.
• Monthly subscriptions may be cancelled at any time and will continue until the end of the current billing period.

Pruvra reserves the right to modify subscription pricing at any time. We will provide a minimum of thirty (30) days written notice to existing subscribers prior to any price increase taking effect. Your continued use of the Service after the notice period constitutes acceptance of the new pricing.

You are responsible for all applicable taxes, duties, and levies associated with your subscription, other than taxes based on Pruvra's net income. Where required by law, Pruvra may collect and remit applicable sales tax.

The Founding Host Program is a limited-time membership program open to the first one hundred (100) eligible hosts who complete enrollment and meet all eligibility requirements. Enrollment in the Founding Host Program is subject to availability and Pruvra's sole determination of eligibility.

• 50% discount on the selected subscription plan for a period of twenty-four (24) consecutive months from the date of enrollment.
• 50% discount on additional property fees beyond plan limits for the same 24-month period.
• Priority access to customer support during the program period.
• Early access to new platform features and capabilities prior to general release.
• Direct input opportunities on product roadmap and feature development.
• Founding Host designation on account profile.

References in these Terms to a subscription being “in good standing” or an “active subscription in good standing” mean a subscription that satisfies all of the following criteria, as determined by Pruvra in its sole discretion:

• No outstanding or overdue payment balance, and no failed payments that have not been successfully resolved within any applicable grace period.
• The account is not subject to an active suspension or any termination for cause under Section 16 of these Terms.
• The User has not committed a material breach of any provision of these Terms that has not been remedied to Pruvra's satisfaction.
• The account is not currently under investigation by Pruvra for fraud, misrepresentation, or abuse of the DS Program or any other platform feature.

• Founding Host status is non-transferable and may not be assigned, sold, or applied to any other account.
• Enrollment requires completion of registration and addition of at least one active property.
• Pruvra reserves the right to verify eligibility and revoke Founding Host status at any time if these Terms are violated or if the enrollment was obtained through misrepresentation.
• The Founding Host Program is distinct from and does not modify the terms of the Discretionary Support Program.
• Pruvra reserves the right to modify or discontinue the Founding Host Program at any time, provided that enrolled members who have maintained active subscriptions in good standing will retain their 24-month discount for the remainder of their benefit period.

• The DS Program is entirely voluntary on the part of Pruvra. Pruvra has no legal obligation to approve, review, process, or respond to any Discretionary Support request.
• All DS Program decisions are made at the sole, absolute, and unreviewable discretion of Pruvra.
• Pruvra may approve, partially approve, or deny any DS request for any reason or no reason, without explanation, and without any obligation to disclose the basis for such decision.
• Support amounts, if any, may vary between requests regardless of the similarity of circumstances.
• The approval of any previous DS request creates no precedent, no legal entitlement, and no reasonable expectation that any future request will be approved.
• Hosts have no contractual right, legal right, or equitable right to receive Discretionary Support.
• Submission of a DS request does not guarantee that the request will be reviewed or considered.
• DS Program availability, terms, amounts, and eligibility criteria may be changed at any time without notice.

Pruvra reserves the right to modify, suspend, or permanently terminate the Discretionary Support Program in its entirety or in part, at any time, for any reason, without liability to any User. No compensation or substitute benefit will be owed in connection with any such modification, suspension, or termination.

Eligibility to submit a DS request is determined by subscription plan tier, property activation status, property cooldown completion, account standing, timely reporting, and such other criteria as Pruvra may establish from time to time. Meeting eligibility criteria entitles a User only to submit a request — it does not create any entitlement to approval, payment, or any specific outcome. Eligibility determinations are made solely by Pruvra in its absolute discretion.

Discretionary Support may be denied, reduced, suspended, or withdrawn where review of available evidence indicates that the dispute, complaint, refund, platform action, booking disruption, or revenue loss resulted in whole or in part from host responsibility. Factors that may result in denial include, without limitation:

• Property cleanliness failures or inadequate housekeeping.
• Listing inaccuracies, misleading descriptions, or outdated listing content.
• Maintenance failures or failure to maintain the property in reasonable condition.
• Amenity failures, including non-functioning or unavailable advertised amenities.
• Safety hazards or failure to maintain the property in a reasonably safe condition.
• Failure to provide advertised services or amenities.
• Host operational errors, including booking errors, scheduling conflicts, or access failures.
• Failure to respond appropriately or promptly to guest concerns.
• Misrepresentation of material facts in the DS request or supporting documentation.
• Violations of applicable platform policies or community standards.
• Violations of applicable local laws, bylaws, or regulations.
• Host negligence in any form.

The above list is illustrative and not exhaustive. Eligibility is determined based on available evidence, the nature and circumstances of the underlying dispute, and Pruvra's internal review standards. A finding of host responsibility does not prevent a host from using the Case Builder or other platform tools.

Pruvra expressly reserves the right, at any time and without prior notice, to: (a) approve or deny any DS request; (b) suspend review of any case pending receipt of additional information; (c) request additional documentation or evidence at any stage of review; (d) close any case without reaching a determination; (e) discontinue review of any case involving suspected fraud, misrepresentation, or policy abuse; and (f) modify, reduce, or withdraw any DS determination that was based on incomplete, inaccurate, or misleading information. All DS decisions are final and are not subject to internal appeal unless Pruvra, in its sole discretion, agrees to reconsider.

Nothing in these Terms or in any communications from Pruvra regarding the DS Program shall be construed as creating an insurance contract, a guarantee of payment, a promise to indemnify, or any other obligation typically associated with insurance products. Pruvra is not a licensed insurer and assumes no actuarial or underwriting obligations.

The following describes the general sequence through which a DS request is typically submitted, as a matter of user guidance only:

• Step 1 — Eligibility Check: Users may access the DS Request section within their account dashboard to confirm whether their subscription tier and property status make them eligible to submit a request. Displaying eligibility status does not guarantee that a submitted request will be accepted or processed.
• Step 2 — Case Linkage: DS requests are generally submitted in connection with an existing documented case on the platform. Users are expected to have documented the underlying incident, booking, and any evidence prior to submission.
• Step 3 — Submission: Users complete the DS request form, including relevant booking details, financial impact information, and supporting documentation. Completeness of the submission is the User's responsibility. Incomplete submissions may not be reviewed.
• Step 4 — Acknowledgement: Upon submission, Users may receive an automated acknowledgement. This acknowledgement confirms only that a submission was received and does not indicate that review has commenced or that any decision will be made.
• Step 5 — Internal Review (if undertaken): If Pruvra elects, in its sole discretion, to review a submission, an internal review may be conducted. Review may involve requests for additional information. Pruvra is under no obligation to communicate the status, timeline, or outcome of any internal review.
• Step 6 — Decision Communication: If Pruvra reaches a decision regarding a submission, Pruvra may communicate that decision to the User via the platform or registered email address. A decision to deny a request requires no explanation and creates no right of appeal.

Nothing in this subsection creates any obligation on the part of Pruvra to initiate, continue, or complete any step of this process. Typical review timelines, if any review is undertaken, may vary significantly based on volume, complexity, and available program capacity. No timeline stated or implied in any other communication from Pruvra constitutes a binding commitment.

The Pruvra platform integrates with and relies upon various third-party services, platforms, and application programming interfaces (“APIs”) in order to deliver its functionality. These third-party services include, without limitation:

• Booking and listing platforms, including Airbnb, VRBO, Booking.com, and similar services.
• Property management systems (PMS) and channel management software.
• Payment processors, including Stripe.
• Data synchronization partners, including Hospitable and similar tools.
• Email delivery and communication service providers.
• Cloud hosting, infrastructure, and storage providers.
• Authentication and security services.
• Analytics and performance monitoring tools.

Pruvra has no control over the operation, policies, availability, accuracy, or reliability of any third-party service. Pruvra expressly disclaims any and all liability arising from or related to:

• API outages, service interruptions, or downtime affecting any third-party service.
• Missing, delayed, inaccurate, or incomplete data synchronization from third-party platforms.
• Changes to API policies, features, or access made by any third-party provider.
• Account suspensions, restrictions, or terminations by any booking platform or third-party service.
• Booking inaccuracies, errors, or omissions originating from third-party platforms.
• Unauthorized access to data held by third-party service providers.
• Changes in third-party pricing, availability, or service terms.
• The discontinuation or modification of any third-party service that Pruvra relies upon.

Your use of any third-party service in connection with the Pruvra platform is governed by that service's own terms of service and privacy policy. Pruvra is not responsible for the terms, practices, or policies of any third-party service. You are solely responsible for maintaining compliance with the terms of all third-party platforms and services you use in connection with your short-term rental business.

The Pruvra platform provides tools to assist users in organizing, documenting, and presenting information related to their short-term rental bookings and disputes. These tools may include inspection record templates, timestamping features, cryptographic hash generation, photograph organization, claim package assembly, and similar documentation assistance features (collectively, “Documentation Tools”).

Documentation Tools are provided as organizational and procedural aids only. They are not legal instruments and do not constitute authenticated evidence, notarized records, certified documents, or legally admissible records of any kind.

Users who intend to use platform-generated documentation in legal, regulatory, or dispute resolution proceedings are solely responsible for: (a) assessing the sufficiency of that documentation for their intended purpose; (b) obtaining independent legal advice regarding evidentiary requirements; and (c) supplementing platform-generated records with independently authenticated evidence as may be required.

Pruvra disclaims all liability for any loss, damage, or adverse outcome arising from or related to:

• Failed, corrupted, incomplete, delayed, or inaccurate documentation output of any kind.
• System errors, data loss, or platform outages that affect the creation, storage, or retrieval of documentation records.
• The rejection, exclusion, or discounting of Pruvra-generated documentation by any third party, court, arbitrator, or platform.
• Any reliance by a User on platform-generated documentation without obtaining independent verification or legal advice.
• Technical limitations of timestamp accuracy, hash integrity verification, or metadata preservation.

Pruvra incorporates technical design features intended to reduce the risk of unauthorized alteration of documentation records, including cryptographic hashing, audit logging, and access controls. These features represent Pruvra's architectural goals and engineering practices.

Pruvra may require hosts to provide supporting materials in connection with any DS Program request or case review, including but not limited to:

• Platform messages and booking communications.
• Reservation records and booking confirmations.
• Screenshots of platform decisions, refund notifications, and correspondence.
• Photographs and videos of the property.
• Guest communications through any channel.
• Platform decisions, dispute outcomes, and refund records.
• Invoices, receipts, and cost documentation.
• Witness statements or third-party records.
• Any additional supporting materials reasonably requested by Pruvra.

Failure to provide requested information within a reasonable timeframe may affect eligibility determinations and may result in the closure of a case or denial of a DS request without further review.

The Pruvra platform may incorporate automated processing, machine learning models, and artificial intelligence tools (“AI Features”) to assist users with tasks including, without limitation: damage assessment suggestions, risk scoring, claim summary drafting, booking anomaly detection, property condition delta analysis, guest risk indicators, and similar automated or AI-assisted outputs (collectively, “AI Outputs”).

All AI Outputs are informational tools provided for organizational and convenience purposes only. AI Outputs do not constitute, and must not be relied upon as:

• Legal advice or legal opinions of any kind.
• Professional damage assessments or appraisals.
• Insurance adjustments, valuations, or coverage determinations.
• Accounting, tax, or financial advice.
• Property management recommendations.
• Expert opinions suitable for use in legal, regulatory, or arbitration proceedings.

Users must independently verify all AI Outputs before relying on them for any purpose, including before submitting a DS Program request, filing a dispute with a booking platform, or taking any action that may have financial or legal consequences. The existence of an AI Output does not confirm the accuracy, completeness, or legal sufficiency of the underlying data or the Output itself.

AI Outputs may vary between sessions, users, and time periods due to the nature of machine learning models, changes in underlying training data, model updates, and the inherent probabilistic nature of AI-based inference. Pruvra reserves the right to modify, retrain, replace, or discontinue any AI Feature at any time without notice.

Pruvra is committed to maintaining reasonable and industry-appropriate technical and organizational security measures designed to protect personal information and account data against unauthorized access, loss, disclosure, alteration, or destruction. Our security practices are described in our Privacy Policy, incorporated herein by reference.

Pruvra's security commitment is based on a reasonable standard of care appropriate for a SaaS company of similar size, maturity, and risk profile. This commitment does not constitute a warranty of absolute security and does not alter or supplement the warranty disclaimers in Section 17 of these Terms.

In the event of a security incident affecting personal information that creates a real risk of significant harm to affected individuals, Pruvra will comply with its notification obligations under British Columbia's Personal Information Protection Act (PIPA) and Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA), as applicable. Notification will be provided to affected individuals and the applicable privacy regulatory authority in the form and within the timeframes required by law.

Pruvra disclaims liability for security breaches, unauthorized access, or data loss that result from or are materially contributed to by:

• User negligence, including failure to maintain secure credentials, use of weak passwords, failure to enable available multi-factor authentication, or sharing account access with unauthorized persons.
• Security vulnerabilities or breaches originating from third-party service providers, booking platforms, or external infrastructure outside Pruvra's reasonable control.
• Force majeure events, including cyberattacks, nation-state actors, zero-day exploits, or other events that could not reasonably have been prevented by industry-standard security measures.
• User actions that circumvent or disable security features of the platform.

If you become aware of, or have reasonable grounds to suspect, any unauthorized access to your account, any data breach involving your information, or any security vulnerability in the platform, you must report it promptly to Pruvra at privacy@pruvra.com. Prompt reporting allows Pruvra to take immediate remedial action and may reduce the impact of any security incident.

The Pruvra platform and all of its contents, features, and functionality — including but not limited to the software, source code, object code, algorithms, workflows, logic, user interface designs, visual elements, text, images, graphics, logos, trademarks, service marks, and other content — are owned by Pruvra Inc. and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws of Canada and applicable international law.

Subject to your compliance with these Terms and timely payment of applicable subscription fees, Pruvra grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your own internal business purposes in connection with the management of your short-term rental properties.

• You may not copy, reproduce, distribute, modify, or create derivative works of any portion of the Service.
• You may not reverse engineer, decompile, disassemble, or attempt to extract the source code or underlying algorithms of the platform.
• You may not use the Service to develop competing products or services.
• You may not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices.
• You may not sublicense, sell, resell, transfer, assign, or otherwise exploit the Service for any commercial purpose not expressly authorized.
• You may not access the Service through automated means, bots, scrapers, or similar tools without written authorization.

You retain ownership of all data you submit to the platform. You grant Pruvra a non-exclusive, worldwide license to store, process, and use your data as necessary to provide and improve the Service, subject to our Privacy Policy. You represent and warrant that you have all rights necessary to grant this license.

Any feedback, suggestions, or ideas you provide regarding the Service may be used by Pruvra without any obligation to compensate you, and you hereby assign all rights in such feedback to Pruvra.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are solely responsible for all content you upload, submit, or otherwise make available through the Service.

You agree not to, and will not permit any third party to:

• Use the Service for any unlawful purpose or in violation of applicable law.
• Submit false, fraudulent, or misleading information, including in connection with any DS Program request.
• Attempt to gain unauthorized access to any part of the Service or any other system or network connected to the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload or transmit any malware, viruses, or other malicious code.
• Use the Service to harass, abuse, or harm any person.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Circumvent, disable, or otherwise interfere with security features of the Service.
• Use the Service in any manner that could create material legal liability for Pruvra.

You are solely responsible for ensuring that your short-term rental operations comply with all applicable laws, regulations, bylaws, and ordinances, including without limitation STR licensing and registration requirements, zoning and land use restrictions, taxation and remittance obligations, and any homeowners association or strata corporation rules. Pruvra does not monitor and is not responsible for your regulatory compliance.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRUVRA'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS, YOUR USE OF THE SERVICE, THE DISCRETIONARY SUPPORT PROGRAM, OR ANY MATTER RELATED THERETO — WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY — SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO PRUVRA IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRUVRA, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING, REGARDLESS OF WHETHER PRUVRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY:

• Lost profits, lost revenue, or lost income of any kind.
• Lost bookings, lost reservations, or lost business opportunities.
• Loss of or corruption of data.
• Business interruption or loss of business.
• Loss of goodwill or reputation.
• Consequential, incidental, indirect, or special damages.
• Punitive or exemplary damages.
• Damages arising from the acts or omissions of any third-party service provider.
• Damages arising from your failure to maintain adequate insurance for your rental properties.
• Damages arising from disputes with guests, booking platforms, or payment processors.

You acknowledge that the limitations of liability in this Section 14 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between you and Pruvra. Pruvra would not provide the Service on commercially reasonable terms absent these limitations.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of certain types of damages. In such jurisdictions, Pruvra's liability shall be limited to the maximum extent permitted by applicable law.

Pruvra reserves the right, in its sole discretion and without prior notice or liability to you, to:

• Suspend your account and restrict access to some or all features of the Service.
• Terminate your account and delete your data.
• Refuse to provide the Service to any person or entity.
• Modify, discontinue, or limit any feature of the Service.

Grounds for suspension or termination include, without limitation:

• Actual or suspected fraud, including fraudulent DS Program submissions.
• Violation of any provision of these Terms.
• Abusive, harassing, or threatening conduct toward Pruvra staff or other users.
• Security concerns, including suspected unauthorized access or compromise of account credentials.
• Legal obligations, court orders, or regulatory requirements.
• Non-payment of applicable subscription fees.
• Use of the platform for unlawful purposes.
• Actions that create material legal or reputational risk for Pruvra.
• Any conduct that, in Pruvra’s reasonable judgment, is harmful to other users, third parties, or the integrity of the platform.

Upon termination of your account: (a) your license to use the Service immediately terminates; (b) you must cease all use of the Service; (c) Pruvra may delete your account data in accordance with its data retention policies; (d) all outstanding obligations owed to Pruvra survive termination; and (e) Pruvra has no obligation to provide any refund, credit, or compensation in connection with a termination for cause.

You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of the current billing period. No partial refunds are provided for the remainder of a billing period unless required by applicable law.

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before initiating any formal dispute proceeding, you agree to attempt in good faith to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Service (“Dispute”) by contacting Pruvra at legal@pruvra.com with a written description of the Dispute, your requested resolution, and your contact information. The parties shall have a period of thirty (30) days from the date of the written notice to attempt informal resolution before proceeding to formal dispute resolution.

Any Dispute that cannot be resolved through informal negotiation may, at Pruvra's election, be resolved through binding arbitration conducted in Vancouver, British Columbia, Canada, in accordance with the applicable rules of the British Columbia International Commercial Arbitration Centre (“BCICAC”) or, for consumer disputes, through the applicable consumer dispute resolution mechanism. The arbitrator's decision shall be final and binding on both parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

For any Disputes not subject to arbitration, you agree to submit to the exclusive personal jurisdiction of the courts of the Province of British Columbia, Canada. You irrevocably waive any objection to the exercise of such jurisdiction or the convenience of such forum.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

• All positions posted on the Pruvra careers page are subject to availability and may be closed at any time.
• Submission of an application creates no employment contract, offer of employment, or obligation to interview or hire.
• All information provided in applications must be truthful, accurate, and complete. Misrepresentation is grounds for disqualification.
• Resume and document uploads must comply with specified format and size requirements.
• Pruvra is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender, age, national origin, disability, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Career application data is handled in accordance with our Privacy Policy. Application materials will be retained for a reasonable period in accordance with applicable employment law and our data retention practices.