How Pruvra Helps Hosts Document Guest Issues
Pruvra gives hosts a clear, consistent way to document guest issues — with photos, timelines, and notes linked to the right property and booking.
Log issues as they happen
When a guest issue occurs, Pruvra lets you log it immediately. Describe what happened, set a priority level, and assign it to the right property and booking. With Pruvra, you capture the details while they're fresh — not days later when memories fade.
Attach photos and documents
Pruvra lets you attach photos, receipts, and documents directly to any issue. Whether it's damage from a guest, a cleaning problem, or a maintenance need, Pruvra keeps all the visual evidence in one place, linked to the issue it relates to.
Track the full timeline
Every issue in Pruvra has a timeline that records what happened, when, and who was involved. You can add notes, update the status, and log resolutions. Pruvra gives you a complete history of every guest issue — useful for disputes, owner reports, and your own records.
Turn issues into evidence-backed cases
When a guest issue threatens your revenue, Pruvra helps you turn your documentation into a structured case. Pull together the photos, timeline, and notes you've already logged, and Pruvra helps you present them in a clear, professional format that supports your claim.